Maintenance of and enhancements to an in-house payments system has become prohibitively expensive

Solution: A large regional bank processing over 70,000 monthly benefit payments was using an aging in- house system that was becoming more and more expensive to maintain. At the same time, the number of payments as well as the volume of call center calls were on the rise. The bank selected InnoPay with Paying Agent and Call Center service and with an on-schedule conversion 15 months later, they had fully and successfully transitioned payment processing to Innovest. Clients now work directly with a white-labeled call center that understands the payment process end-to-end and is uniquely qualified to answer and resolve their concerns.